Privacy Policy
We are Sparkle Auto Spa, located at Shop No. 8, Baner Road, Pune, Maharashtra, 411045, India. We are the data controller for the personal information collected through our online platform and related services.
This policy explains how we collect, use, disclose, and protect your personal information when you visit or use our site or services related to our automotive services including Exterior Wash, Interior Cleaning, Full Car Detailing, Waxing and Polishing, Ceramic Coating Application, Underbody Wash, Engine Bay Cleaning, and Tire Shine. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Indian laws.
Information We Collect
We collect personal information that you provide directly to us when you use our site, book services, contact us, or interact with us. This may include: - Identification and contact information (such as your name, phone number, email address). - Vehicle information (such as make, model, license plate number). - Payment information (processed securely by third-party payment processors; we do not store full payment card details). - Service history and preferences. - Information you provide when you communicate with us.
We also automatically collect certain information when you visit or use our site through cookies and similar technologies. This may include: - Device information (like your IP address, browser type, operating system). - Usage information (like pages viewed, time spent on pages, clicks, referral source).
How We Use Your Information
We use the information we collect for various purposes, including: - To provide and manage the services you request, such as scheduling and performing automotive services. - To process payments for services. - To communicate with you about your bookings, services, and inquiries. - To improve our site and services, understand how users interact with our platform, and develop new offerings. - To send you updates, offers, and promotional materials that may be of interest to you (where permitted by law and your preferences). - To ensure the security and integrity of our site and operations. - To comply with legal obligations and protect our legal rights.
Legal Basis for Processing (Under GDPR)
We process your personal information based on the following legal grounds: - Performance of a contract: When processing is necessary to fulfill our agreement with you (e.g., providing the services you booked). - Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud). - Consent: When you have given us explicit permission to process your data for a specific purpose (e.g., sending marketing communications). You have the right to withdraw your consent at any time. - Legal obligation: When processing is necessary to comply with applicable laws and regulations.
Sharing Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances: - Service Providers: We may share information with trusted third-party vendors, service providers, contractors, or agents who perform functions on our behalf (e.g., payment processing, website hosting, analytics). These parties are required to protect your information and use it only for the purposes for which it was provided. - Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others. - Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.
Your Data Protection Rights
Depending on your location and applicable laws (such as GDPR), you may have the following rights regarding your personal information: - The right to access: Request a copy of the personal information we hold about you. - The right to rectification: Request correction of inaccurate or incomplete information. - The right to erasure (Right to be forgotten): Request the deletion of your personal information in certain circumstances. - The right to restrict processing: Request that we limit the way we use your information. - The right to object to processing: Object to our processing of your information based on legitimate interests or for direct marketing. - The right to data portability: Receive your information in a structured, commonly used, and machine-readable format and transmit it to another controller. - The right to withdraw consent: Withdraw your consent at any time where processing is based on consent. - The right to lodge a complaint: File a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.
Links to Other Websites
Our site may contain links to third-party websites. This policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any linked websites you visit.
Children's Privacy
Our site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site. We encourage you to review this policy periodically.
Contacting Us
If you have questions about this privacy policy or our data practices, you may contact us by mail at:
Sparkle Auto Spa
Shop No. 8
Baner Road,
Pune, Maharashtra,
411045, India